About

Hi, I’m Scott. I built Space Cake.

Why I built it

For six years, I ran a maintenance business on my own. I enjoyed the practical work — fixing things, helping people, getting jobs done. What I struggled with was the constant flow of emails that came in while I was out on the tools. By the time I got home, I’d be catching up on messages asking things already answered on my website: start times, rates, travel distance. And sometimes, after replying at the end of a long day, I’d find out the job had already gone to someone who responded sooner.

Later, when I started an online shop on Shopify, the inbox got even busier. The customer questions were nonstop, and I realised something important: I was great at the work itself, but keeping up with customer emails wasn’t where I did my best thinking. I wasn’t slow because I didn’t care — I was slow because I was busy doing the actual work.

That’s when Space Cake really began to take shape.

I built it for people like me — people who take pride in their craft but don’t have endless time for back-and-forth emails. People who want customers to feel looked after without sacrificing their evenings or losing opportunities because they couldn’t reply fast enough.

Space Cake replies instantly and on brand, handles the simple questions on its own, books customers in and quotes your standard prices, and only involves you when something genuinely needs your attention. It gives you space to focus on the work you’re great at, while still giving customers the quick, clear communication they expect.

It’s the tool I wish I’d had — so I built it for anyone who needs that same support.

Who it is for

Space Cake is built first for local service owners: trades, salons, clinics, mobile services, tutors, instructors, cleaners, groomers, and the other businesses where the owner is usually doing the work rather than sitting in front of an inbox.

The aim is not to turn those owners into software people. It is to give them the same level of customer care bigger companies can afford, without making them manage a complicated tool at the end of a long day.

What I believe

• You stay in control

  Routine replies can be handled for you, but anything sensitive comes back to you. You can pause sending in one tap, review what happened, and take over whenever you want.

• It should stay on brand

  Your customers should never feel handed off to a robot. Replies go out on brand, with your facts. If it sounded like a call centre, I wouldn’t use it either.

• Simple should still be powerful

  The everyday experience should feel calm and obvious, especially on a phone. The clever parts should sit quietly underneath, doing the work without asking you to learn jargon.

• Your data is yours

  Encrypted, never shared between businesses, and yours to export or delete whenever you like. See the security page for the detail.