What to Teach Space Cake First

The quickest way to get value from Space Cake is not to teach it everything.

It is to teach the few facts customers ask for all the time.

Most hands-on businesses have a small set of repeated questions hiding inside their inbox. Once those are clear, the first replies get faster, the drafts sound more useful, and the owner spends less time typing the same thing every evening.

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1. Your Services

Start with what you actually offer.

Use plain words. You do not need brochure copy.

For example:

• Boiler servicing
• Tap repairs
• Deep cleans
• Sports massage
• Driving lessons
• Dog grooming
• Personal training sessions

It also helps to say what you do not offer. “We do not do emergency call-outs” is just as useful as “We do bathroom repairs.”

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2. Your Area

Customers often ask whether you cover their postcode, town, or neighbourhood.

Add the places you serve and any travel rules that matter.

For example:

• We cover Wigan and nearby towns.
• We travel within 10 miles.
• We charge extra outside this area.
• We do not work in Manchester city centre.

Clear area rules stop vague back-and-forth before it starts.

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3. Your Prices

Add prices you already feel comfortable giving by email.

That might be a fixed price, a starting price, an hourly rate, or a clear estimate range.

Good examples:

• Standard boiler service: £90
• 60-minute massage: £50
• Deep cleans start from £120
• Call-out fee: £45, deducted from the job if the customer goes ahead

If a price depends on seeing the job, say that. Space Cake should never make up a number for you.

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4. Your Booking Rules

Tell Space Cake when you normally work and how bookings should happen.

For example:

• We work Monday to Friday.
• First appointment is 9am.
• Last appointment is 4pm.
• Leave 30 minutes between bookings.
• We do not book same-day appointments.

If booking is switched on, these rules help Space Cake offer real slots instead of vague promises.

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5. Your Voice

The facts make replies accurate. Your voice makes them feel like you.

Add a few examples of how you usually write:

• Friendly and relaxed
• Short and direct
• Warm but professional
• No emojis
• Always sign off with your first name

Then correct the first few drafts when they are not quite right.

Space Cake gets better fastest when you teach it the real words your customers already hear from you.