What happens when Space Cake is unsure
How Space Cake handles uncertain messages without guessing or leaving customers in silence.
Space Cake is built to be helpful, not reckless.
If it is unsure, it does not bluff. It brings the message back to you.
When a message comes to you
A message is likely to need you when it is:
- A complaint
- A refund or return request
- A money or invoice question
- A request for a discount
- A promise or guarantee you have not set
- A message with missing details
- A personal or unusual message
- A job that needs you to inspect photos or documents
What the customer gets
The customer can still receive a short holding note, such as a warm “thanks, someone will come back to you personally soon.”
That means they are not left wondering whether the email was seen.
What you see
You see the message waiting for your attention, along with the reason Space Cake held it back.
You can then write the reply yourself, tweak a draft, or add a new business fact so similar messages are easier next time.
Why this matters
Fast replies are useful only if they are trustworthy.
Space Cake is meant to win work and reduce pressure, not make promises you did not approve.
Still stuck? Browse the help centre or get in touch from inside the app.